 RS2 Software PLC supports a customer base located in western, central and eastern Europe, the Middle East, Asia, Russia, and recently in Latin America on diverse levels:
 Initial close working relationship during the installation phase of BankWORKS software modules at client's site
Local technical presence at key geographic locations
Emergency assistance at a Customer Service Desk, available 24 hours per day 7 days per week
Dispatch of qualified technicians to customer sites within 24 hours in case Customer Service Desk support is not able to resolve customer queries
Qualified technical staff and business analysts at RS2 Software PLC support BankWORKS and other RS2 products. All are active in the field of information technology including card management and payment systems with broad based experience in card related businesses.
RS2 Software PLC's support services are designed to meet critical client business requirements. These include:
Contractual Maintenance
Product and Market Assessment Consultancy
User Technical and Operating Training
In providing these support services, RS2 Software PLC at times employs a strong network of experienced partners whose knowledge and experience has been established, but whose added value includes knowledge of specific technology or the local environment.
Periodic upgrades of new releases and versions are included in the BankWORKS software license under the provisions of a separate Maintenance Agreement. Upgrades are introduced at BankWORKS installations at varying intervals throughout each year in conformity with major credit card organization requirements.
Regular liaison with respective Credit Card Organizations assures that upgrades are developed and introduced at client locations on a timely basis to assure that BankWORKS installations at each location conform to current administrative and regulatory requirements.
 RS2 Software PLC's product delivery policy is structured to create a close working relationship with each client's IT and processing staff during the implementation phase of all RS2 Software PLC's products. This policy assures that respective clients and their staff are fully conversant with the BankWORKS software systems.
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