 The Call Center Module in BankWORKS? is designed to improve and give optimal customer service to both private client as well as corporate and merchant organisations. The module is based on extract and summary of essential information from functions in the core system.
The presentation of customer service information can be tailored to each organisation according to internal procedures, routines and information requirements.
The Call Center allows the total management of accounts, showing exact current status with access to historical data. There is on-line database access to a repository of information and security data.
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April 2010 - Cards Asia 2010 Conference
